Shipping & Returns
Shipping Policy
At Velora, we work to ensure your order is carefully processed and prepared for shipment. Orders are typically processed within 1–3 business days, after which delivery times may vary depending on your location and the shipping method selected at checkout. Once your order ships, you’ll receive a confirmation email with tracking information whenever available.
Please note that delivery times may occasionally be affected by factors outside our control, such as carrier delays, weather, holidays, or other unforeseen circumstances. We appreciate your patience and encourage you to contact our Customer Service team if you have any questions about your order or shipment.
Return & Exchange Policy
At Velora, we want you to feel confident with every purchase. If you’re not completely satisfied with your order, you may be eligible to request a return or exchange, subject to our return requirements and applicable conditions. Items must generally be returned in their original condition and packaging to qualify.
To start a return or exchange, please contact our Customer Service team with your order number and details about your request. Our team will review your request and provide instructions on the next steps. Please note that certain items may not be eligible for return or exchange, and additional conditions may apply.